Returns and Refunds Policy

English

Last updated: December 09, 2021

Thank you for shopping at Ruby By Oge.

If for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 7 days without giving any reason for doing so.

The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

To exercise Your right of cancellation, You must inform Us of your decision using a clear statement. You can inform us of your decision by email: hello@rbo.com.ng

We will reimburse You no later than 7 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

For the Goods to be eligible for a return, please make sure that:

The Goods were purchased in the last 7 days
The Goods are in the original packaging

The following Goods cannot be returned:

The supply of Goods made to Your specifications or personalized.
The supply of Goods which according to their nature are not suitable to be returned deteriorate rapidly or where the date of expiry is over.
The supply of goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the following address: Plot 24 Adebisi Ogunniyi Crescent, Lekki Phase 1, Lagos, Nigeria

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by email: hello@rbo.com.ng

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